UPDATED: May 16, 2026

LOCAL AND INTERNATIONAL

1. Shipment Origin: All shipments originate from our warehouse located in the Philippines.

2. Processing Time: Orders are typically processed within 2-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Couriers

Local (Philippines): We use with GOGO Xpress, Flash Express and NinjaVan for local deliveries within the Philippines. 

International: International orders are shipped via DHL Express for fast and reliable delivery. The shipping fee is calculated at checkout based on the delivery destination.

4. Shipping Costs:

Local (Philippines): Up to 3KG

• Metro Manila: ₱150
• Greater Metro Manila (Bulacan, Rizal, Laguna, Cavite): ₱180 up to 3KG
• Luzon: ₱200
• Palawan, Visayas, Mindanao: ₱250
• Rush Fee for Same-day Delivery within Metro Manila (*Lalamove Fee Excluded): ₱150
• Free Shipping on orders over ₱4,999.

International: 

• Asia: $20 USD (₱1,200)
• North America: $25 USD (₱1,500)
• Oceania: $25 USD (₱1,500)
• Middle East - $28 USD (₱1,700)
• Europe - $28 USD (₱1,700)
• Free Express Shipping for orders over $250 USD (₱14,500).

*Customs Duties and Taxes may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the total at checkout.

5.Next-day Shipping Policy:

Available for local orders within the Philippines for an additional ₱100 fee at checkout. This service is intended to expedite order processing only; transit time remains subject to standard courier delivery schedules. Orders with this add-on are prioritized for
dispatch on the next business day.

In the event that the order is not picked up by the local courier within the next business day, the additional ₱100 Next-day Shipping fee will be refunded.

 6. Same-day Delivery Policy:

Available only within Metro Manila (Philippines)

• Request same-day delivery through our Instagram page @oja_wear or by emailing us at contact@ojawear.com before placing your order.
  
• Available within Metro Manila only (Philippines).
• We charge a rush fee of ₱150.
• Delivery fees are the buyer’s responsibility.
• Same-day delivery requests are only accepted between 9:00 AM - 6:00 PM.
• Only requests made in advance will be accommodated.
• Once your same-day delivery request is communicated to us, you may proceed to place your order through our online store, Gcash, or bank transfer.

  7. Delivery Time

Local Orders (Philippines): Orders are processed within 2-3 business days. Delivery typically takes:

• Metro Manila: 2-5 business days
• Luzon: 2-5 business days
• Visayas: 5-10 business days
• Mindanao: 7-10 business days

International Orders: 

Orders are processed within 1-3 business days. Delivery typically takes:

• Asia: 2-4 business days
• North America: 3-7 business days
• Oceania: 3-7 business days
• Europe: 3-7 business days

*Please note that our estimated delivery time and actual delivery dates may vary due to carrier delays or unforeseen circumstances.

Typhoon Season Advisory & Holiday Notice

Please note that during the typhoon season in the Philippines (typically from June to November), shipping and delivery of orders may experience delays due to severe weather conditions, flight or sea cargo cancellations, and logistical disruptions beyond our control. Additionally, (from November to December), delays may also occur due to the high volume of shipments during the holiday period.

8. Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.

9. Failed Delivery Attempts & Re-booking Charges: In the event of a failed delivery attempt due to the customer not being reachable (e.g., incorrect contact details or unavailable at the delivery address), and the package is returned to Oja Wear, the customer will be responsible for the re-booking fees to have the package resent. It is the customer's responsibility to ensure accurate contact details and be available for delivery. We strongly advise tracking your order to avoid any delays. If the package is returned to us due to failed delivery, the customer will be contacted to settle the re-booking fee before the package is re-shipped.

10. Shipping Restrictions: We currently do not ship to certain international locations due to conflict and other reasons. For more information on shipping restrictions, please contact our customer support team at contact@ojawear.com.

11. Contact Us: If you have any questions about our shipping policy or need assistance with your order, please contact us at contact@ojawear.com

We are here to help!