UPDATED: MARCH 31, 2025

1. Shipment Origin: All shipments originate from our warehouse located in the Philippines.

2. Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Couriers: We use GOGO Xpress, Flash Express, and LBC for local deliveries within the Philippines.

4. Shipping Costs:

• Metro Manila: ₱100
• Provincial Areas: ₱150
• Free Nationwide Shipping for orders over ₱3,500.

5. Same Day Delivery Policy:

• Request same-day delivery via our Instagram @oja_wear or email us at contact@ojawear.com before placing your order.
• Available within Metro Manila only (Philippines).
• We charge a rush fee of ₱150.
• Delivery fees are the buyer’s responsibility.
• Same-day delivery requests are only accepted between 9:00 AM - 6:00 PM.
• Only requests made in advance will be accommodated.
• Once your same-day delivery request is communicated to us, you may proceed to place your order through our online store, GCash, or bank transfer.

6. Delivery Time

Orders are processed within 1-3 business days. Delivery typically takes:

• Metro Manila: 2-3 business days
• Luzon: 2-4 business days
• Visayas: 4-7 business days
• Mindanao: 4-7 business days

*Please note that our estimated delivery time and actual delivery dates may vary due to carrier delays or unforeseen circumstances.

7. Order Tracking: Once your order has shipped, you’ll receive a confirmation email with tracking details. Simply click the tracking number in the email to view your shipment status on the courier’s tracking page.

Tracking your order is the customer’s responsibility. If you encounter any issues, feel free to reach out to us at support@ojawear.com, and we’ll assist you.

Note: We use third-party couriers for delivery and are not responsible for any delays or missing parcels.

8. Failed Delivery Attempts & Re-booking Charges: In the event of a failed delivery attempt due to the customer not being reachable (e.g., incorrect contact details or unavailable at the delivery address), and the package is returned to OJA Wear, the customer will be responsible for the re-booking fees to have the package resent. It is the customer's responsibility to ensure accurate contact details and be available for delivery. We strongly advise tracking your order to avoid any delays. If the package is returned to us due to failed delivery, the customer will be contacted to settle the re-booking fee before the package is re-shipped.

9. Shipping Restrictions: We currently do not ship to certain international locations due to conflict and other reasons. For more information on shipping restrictions, please contact our customer support team at contact@ojawear.com.

10. Contact Us: If you have any questions about our shipping policy or need assistance with your order, please contact us at contact@ojawear.com

We are here to help!