UPDATED: MARCH 31,2025

Shipment Origin: All shipments originate from our warehouse located in the Philippines.

Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Couriers: International orders are shipped via DHL Express for fast and reliable delivery.

The shipping fee is calculated at checkout based on the delivery destination.

Shipping Costs:

• Asia: $20 USD (₱1,200)
• North America: $25 USD (₱1,500)
• Oceania: $25 USD (₱1,500)
• Middle East - $28 USD (₱1,700)
• Europe - $28 USD (₱1,700)
• Free Express Shipping for orders over $250 USD (₱14,500).

 

*Customs Duties and Taxes may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the total at checkout.

4. Delivery Time

Orders are processed within 1-3 business days. Delivery typically takes:

• Asia: 2-4 business days
• North America: 3-7 business days
• Oceania: 3-7 business days
• Europe: 3-7 business days

*Please note that our estimated delivery time and actual delivery dates may vary due to carrier delays or unforeseen circumstances.

Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.

Failed Delivery Attempts & Re-booking Charges: In the event of a failed delivery attempt due to the customer not being reachable (e.g., incorrect contact details or unavailable at the delivery address), and the package is returned to OJA Wear, the customer will be responsible for the re-booking fees to have the package resent. It is the customer's responsibility to ensure accurate contact details and be available for delivery. We strongly advise tracking your order to avoid any delays. If the package is returned to us due to failed delivery, the customer will be contacted to settle the re-booking fee before the package is re-shipped.

Shipping Restrictions: We currently do not ship to certain international locations due to conflict and other reasons. For more information on shipping restrictions, please contact our customer support team at contact@ojawear.com.

Contact Us: If you have any questions about our shipping policy or need assistance with your order, please contact us at contact@ojawear.com

We are here to help!