Terms & Conditions
UPDATED: December 17, 2024
1. Acceptance of Terms
Welcome to OJA WEAR! These Terms and Conditions govern the sale of products by OJA WEAR ("we", "our", or "us") through our website www.ojawear.com. ("Website"). By accessing and using our Website and purchasing products from us, you agree to be bound by these Terms and Conditions.
2. Products and Orders
2.1 Product Descriptions: We strive to provide accurate descriptions of our products, including colors, sizes, and materials. However, we do not warrant that product descriptions or other content on our Website are accurate, complete, reliable, current, or error-free.
2.2 Orders: All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or if fraud or an unauthorized or illegal transaction is suspected.
3. Pricing
3.1 Pricing: Our website displays prices in Philippine Pesos (PHP). Customers may use their bank's currency conversion for an estimated amount in their local currency. Actual charges may vary due to exchange rates and bank fees.
4. Payment
4.0 Store Credit: Store credit is non-transferable and cannot be shared; it is only valid on the profile to which it was credited, has no expiration date, and cannot be converted to cash.
4.1 Secure Payment Gateway: Our payment gateway is secured and processed through trusted third-party providers including PayPal and Paymongo. These platforms utilize advanced encryption and security protocols to ensure the confidentiality and integrity of your payment information.
4.2 Credit Card Transactions: For credit card users with different shipping and billing addresses, OJA Wear may conduct a verification process to prevent fraudulent transactions. It is recommended that customers use their own credit card or ensure that the shipping address matches the billing address to expedite order processing.
4.3 Data Protection: When making payments through our website, your financial details are encrypted and securely transmitted directly to PayPal or Paymongo. We do not store or have access to your sensitive payment information, ensuring your transactions are safe and protected.
4.4 User Responsibility: By using our payment gateway, you agree to comply with the terms and conditions set forth by PayPal and Paymongo. It is your responsibility to review and adhere to their respective privacy policies and terms of service.
4.5 Security Measures: We employ industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and payment data.
4.6 Liability: We are not liable for any unauthorized access or misuse of your payment information that occurs outside our control or as a result of your negligence in safeguarding your account credentials.
4.7 Agreement: By proceeding with payment on our website, you acknowledge that you have read, understood, and agree to abide by these terms and conditions regarding the secure use of our payment gateway.
5. Shipping and Delivery
5.1 Shipping: We offer INTERNATIONAL SHIPPING. Shipping costs and estimated delivery times will be provided to you before you place your order.
5.2 Delivery: We aim to deliver your order within the estimated timeframe provided at checkout. However, we do not guarantee delivery dates and are not liable for any delays in delivery.
5.3 Pre-Order Policy: Pre-ordered items will be shipped on the specific date mentioned on the product page. It is the customer’s responsibility to review and understand the expected shipping date before placing the order. Please note that delays may occur, but updates will be provided as necessary.
6. Custom Duties and Taxes
6.1 Customs Duties and Taxes: Customs duties, import taxes, and fees may be levied by the customs authorities of the destination country upon arrival of your order. These charges are determined by the customs policies of the respective country and are beyond our control.
6.2 Recipient Responsibility: Customs duties and taxes are the sole responsibility of the recipient/customer. These charges are not included in the total amount paid at checkout on our website.
6.3 Payment of Charges: It is your responsibility to pay any applicable customs duties, taxes, or fees imposed by your country's customs authorities. Failure to pay these charges may result in delays or the return of the shipment to us.
6.4 Estimation and Information: We are unable to provide estimates or predict the amount of customs duties and taxes that may apply to your order. For information regarding these charges, please contact your local customs office before placing your order.
6.5 Non-Refundable: Customs duties, taxes, and related fees are non-refundable even if the order is returned to us. Refunds are issued only for the product(s) purchased minus any return shipping costs and applicable restocking fees
6.6 Agreement: By placing an order on our website, you acknowledge and agree to these terms regarding customs duties and taxes.
7. Returns and Exchanges
7.1 Returns: We accept returns of products within 7 days from the date of delivery, subject to our Return Policy, which is available on our Website. You are responsible for ensuring that returned products are in their original condition and packaging.
7.2 Exchanges: We do not offer exchanges or refunds. To be eligible for store credit, items must be unused, unwashed, and in the same condition as received, with all tags attached. Please refer to our Privacy Policy for more details.
8. Intellectual Property
8.1 Ownership: All content and materials available on our Website, including but not limited to text, graphics, logos, images, and software, are the property of OJA WEAR or its licensors and are protected by intellectual property laws in the Philippines.
8.2 Use of Website: You may use our Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, transmit, reuse, download, repost, copy, or use said content and materials without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law, OJA WEAR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Website; (b) any conduct or content of any third party on the Website; (c) any content obtained from the Website; or (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
10. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or relating to these Terms and Conditions or your use of the Website shall be exclusively resolved in the courts of METRO MANILA, Philippines.
11. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide notice on our Website prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
OJA WEAR
METRO-MANILA
Manila, Philippines