Frequently Asked Questions
We've gathered these FAQs to address common concerns that clients typically have for startup clothing stores like ours. For any additional questions, please feel free to contact us at contact@ojawear.com
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At this stage of our startup journey, we currently offer sizes S, M, and L as part of our initial product release. Thank you for your understanding and support as we continue to evolve and improve our offerings. Please stay tuned for updates on our expanding size options.
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To ensure longevity, we recommend washing our athleisure wear in cold water with like colors and avoiding fabric softeners. For specific care instructions, please refer to the care label inside each garment.
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We currently offer international shipping. If you're unsure whether we ship to your location, please feel free to contact us at contact@ojawear.com for verification.
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Shipping rates vary depending on the destination and shipping method chosen. You can view the shipping rates during checkout before completing your purchase.
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Yes, please refer to our Same Day Delivery Policy for more details.
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Delivery times depend on your location and the shipping method selected. Once your order is processed and shipped, you will receive a tracking number to monitor its progress.
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At this time, we operate under a "No Refund, No Exchange" policy. However, we do accept returns for store credit. For more details on our return policy, please refer to the dedicated section on our website.
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We are always interested in collaborations that align with our brand values. If you're an influencer or athlete interested in partnering with us, please reach out to contact@ojawear.com with your proposal.
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Small Batch Release refers to our practice of introducing limited quantities of products at a time, with a strong focus on sustainability. Overproduction is widely acknowledged as one of the primary contributors to climate change. By embracing a small batch approach, we strive to reduce our environmental impact while upholding rigorous quality standards. Your support in our sustainability efforts is appreciated as we prioritize responsible production practices.